Roger S. wrote...

"On Friday August 7th, I was at the Hard Rock Casino in Tampa Florida. Near the Council Oaks restaurant, classes were being taught on how to play the different table games. I stayed the day and learned how to play Let it Ride, Three card poker, Paigow, and Blackjack. I just want to commend you on your instructors for these classes, Jenna and Marivic. I enjoyed learning the different card games from them. They were very knowledgeable, friendly, and patient with all of us. I would enjoy taking additional classes from them if offered, like the basic strategy of the games. Please recognize Jenna and Marivic and pass on my appreciation for the assistance they provided me in learning the different table games. I look forward to testing my new found knowledge. Thank you very much!"
 

Jack F. wrote...

"I just wanted to share with you my experience at the Hard Rock. Months ago was my first visit. Now I go 2 to 3 times a week. Why? It's like this; I go nowhere and do nothing. Now I get to talk to my wife on our 1 hour ride there and then the fun begins. I have to tell you this, for the amount of people there coming and going the bathrooms are spot clean. Great music, shops and restaurants which we always go to. Your employees are always pleasant and will always help you out. I park on the roof in the handicap next to elevator (bad knees) to try to cut down on the walking. At 70 my wife and I are coming alive again; it's like dating. This Sunday was a blast. I never saw so many people. It's really not about winning as much as it is the fun. Keep up the good work and give your employees a thumbs up for the service."

Debi W. wrote...

"I just wanted to say "Thank You" to Seminole Hard Rock Tampa for the wonderful birthday gift. I received a birthday card with free play that allowed me to spend a few hours in the casino playing my favorite slots. I love coming to see all the new games and love trying to win the "Big One" although it hasn't happened yet. But, believe me, I will continue trying. But thanks again to all the kind folks that work there. It is by far better than Vegas!! "

Robert Williamson, Jr. wrote...

"My wife, Sheila, and I just spent Valentine's Day with you, and we had the time of our lives. One we won't soon forget for sure, and I just wanted to take a moment and thank you. Keep up the great work. Thank you so much."

Robin B. from Clearwater, FL wrote...

"Thank you for one of the most perfect weekends we have spent in years. Your facility and staff are wonderful - first class in every way. We are regular guests and we love all the little things you do that make us feel special. It seems as if when you make a change, you replace something we enjoyed with something we end up enjoying even more. It gets harder and harder to find one staff person to commend, and this visit my husband felt that Karen in the pool area to be particularly kind and efficient as she checked to make sure we were being taken care of properly. And we were, Brittney and Paul did a great job. My choice was Katie at the concierge desk who is always wearing a smile and seems to know the answer to anything we ask. It would be easy to give a dozen names of exceptional employees who make our visit so enjoyable. Thank you again, Lou & Robin Baker, Clearwater, Fl."

Karen R. from Seminole, FL wrote...

"I have stayed in your hotel several times and have always been very pleased with your entire staff, the bell boys are very helpful and most have a wonderful sense of humor. We love the pool area and the grouper sandwich is excellent and we have eaten at each of the restaurants including the vip room. The vip room is by far a 10+. I just returned from Vegas and I would take your hotel and casino over any in Vegas. Once a month I stay over with a group of girls 'girls nite out' and we look forward to our stay, always knowing we will have a most enjoyable and exciting time. Thank you very much for giving us the opportunity for such memorable times." Karen Raineri and the girls. [Phyllis Snow, Joan Holland, Connie Colon and Eileen Whitfield]

Katherine S. from Zephyrhills, FL wrote...

"We love your hotel and casino! No more trips to Biloxi for us. Video Poker is our game however I would LOVE to see more triple play machines but starting at 25 cents. Is this in the near future ? Sweet Dreams party was absolutely beautiful. Wish I had another free room this month for my birthday on the 27th. Thank you for a great location and top-notch service !"

David L. from Orlando, FL wrote...

"Just wanted to say thank you to the staff at the Tampa Hard Rock. My wife and I stayed for a night in August, and we had such a great time. Your check in staff noticed my wife was pregnant and gave us a free upgrade to a king spa. My wife loved it. We have stayed there about 5 times this year already, and we plan on coming back very soon. I really appreciate everything and I look forward to staying there many times in the future. We spent a lot of time in the casino, on Triple Butterfly 7's. She loves that game. Can't wait to save up some more money to come back. Thanks for everything!

 

Miss America 2008 Kirsten Haglund said...

"I had a memorable experience at Council Oak... the service was very attentive, the ambience was warm and comfortable but very chic, and the cuisine was EXCELLENT! I will definitely visit Council Oak again whenever I am in Tampa."

Michelle Harris of Live Oak, FL says...

I just wanted to say that I spent my birthday at your hotel and casino in Tampa and it was the best. my room was beautiful, my massage and facial was wonderful and I had the best birthday ever. Thank You. This was my first time here. I usually go to Tunica, MS before I moved to Florida 2 yrs ago. I can't wait until I can come back.

Anne Langdon of Barefoot Bay, FL wrote..

I wanted to thank you for our wonderful stay at your hotel.My husband is 100% disabled from Iraq and going there is one of the few things that he can enjoy.I don't know how on earth you manage to find your employees. It doesn't matter if it's housekeeping, security, room service, casino floor workers or the front desk, everyone of them are exceptional every time.I've seen players verbally abuse them and never once have I seen your staff being anything but gracious. My husband was a 30 year Marine so we have traveled a lot but I have never been anywhere that has even come close to your hotel.I wanted you to know that by giving us a room you made a returning "wounded warrior" very happy. From the bottom of my heart I thank you and can not express how grateful we are.

Lauren Whalen of Orange Park, FL wrote...

I want to start this letter by saying THANK YOU for such a wonderful and magical weekend. We stayed there last Saturday for my 50th birthday. Everyone there was absolutely the best!! Even the security people at the elevators were wonderful. Everyone there said Happy Birthday to me even the slot machines !!!! I have the best birthday ever thanks to Hard Rock Cafe and Casino. The hotel is very beautiful and magical !! I felt like a child at Disney World.
Thank you Again for such a wonderful time.

Richard B of Sun City Center wrote...

I WANT TO THANK THE SEMINOLE HARD ROCK CASINO FOR PUTTING ON A GREAT NEW YEARS EVE PARTY. WE WERE THERE AND WE ENJOYED OURSELVES. WE HAD THE CHAMPAGNE BRUNCH AND THEN CELEBRATED THE COUNT DOWN WITH THE FREE HATS, NOISE MAKERS AND CHAMPAGNE. IT WAS GREAT FUN AND WE OF COURSE ENJOYED GAMBLING. THANKS AGAIN FOR A FUN NEW YEARS EVE. RICK

Tracy B of Spring Hill, FL said...

Just a note to say Happy New Year to all of you at Hard Rock. I enjoy myself everytime I visit with friends. I used the valet parking a couple of times and everyone was so nice. Your people on the floor and at the players club are great. I haven't had a bad experience ever. thank you all, and see you soon.
Tracy

Norm, DJ from 103.5 wrote us...

I just wanted to send you a personal thank you from me and my wife for the outstanding weekend we had at The Seminole Hard Rock Hotel and Casino...everything far exceeded any expectations I had. Every person on staff there is top notch, from the lady at the front desk to your concierge Stephan to Brittany our server at Council Oak, which was the best meal I may have ever had, to the little things left in our room after dinner. The robes and the wine were an amazing touch.
Your place is awesome. I've linked it on my web page at www.us1035.com. Thank you again, and I look foreword to working with you and your staff again soon.

Norm K
US1035.

Jane from Redington Beach, FL wrote...

I would like to say what a GREAT, FANTASTIC, DELICIOUS DINNER WE ALL HAD AT THE COUNCIL STEAK HOUSE ON 11/04/2007. THIS HAS TO BE THE BEST NEW RESTAURANT IN TAMPA BAY. OUR WAITER TIM AND THE HOST BRIAN WERE SUPERB AND WENT ABOVE AND BEYOND TO MAKE OUR DINING EXPERIENCE ONE THAT WE WILL NEVER FORGET AND TO MAKE MY FRIENDS BIRTHDAY ONE OF THE BEST EVER. ONCE AGAIN THANKS TO THE COUNCIL OAK STEAK HOUSE AND TO TIM AND BRIAN.. SINCERELY, JRB.

Camille DeAngelis of Holiday, FL says...

Congratulations Hard Rock, on your new dining experience Coucil Oak! Our experience was wonderful. From the design to the staff and the food we were extremely pleased. Whenever we have a special occsion to celebrate Council Oak will be our destination (sometimes Tuesday is a special occasion). My vote for best of the bay goes to you!

Deborah R. of New Port Richey wrote...

Thank you so much Hard Rock for the two (2) wonderful ATV's I won in your "Toys of Summer" Promo on July 18th, 2007. We, of course, took the ATV's. Your provider (Extreme Sports) was so very nice and all your staff as usual were Excellent. You provide the best service I have ever received from a Gaming Franchise. From Las Vegas to Az and then Biloxi, TAMPA is the best. I notice you have lots of local people who order a soda and then not even tip a "buck" for the waitress to deliver it and "SHAME ON YOU PEOPLE".. Those people are treated just like the tippers and it always amazes me!
Any how, Thank you Hard Rock, the floor waitress's and the Floor people for your kindness and Thank you Marty for helping me through some very difficult times where I needed to get a way for just a minute. You always found room for me...Your Friend, Deborah R

Ruth Anne Raia of Kissimmee wrote...

I recently stayed at your hotel and must say it was the best experience I've had in a long time. The service, people and the room far exceeded any expectations I had. I will definately be staying there again. Thank you!!!!

Julia Dolford of Tampa wrote...

I really have enjoyed the times I have spent there. I look forward to my next visit.

Jamie Dempsey of Bradenton, FL wrote...

I just wanted to let you know I love your hotel and casino my husband is a big gambler as so am I and we had an excellent time this past week thanks for all you do Jamie Dempsey.

Brandon Dempsey of Bradenton, FL wrote...

I just wanted to let you know that I love this casino. I recently moved from Las Vegas and am now living in Bradenton, Florida. I visit your casino at least 2 to 3 times a week and enjoy every minute. I just wanted to say how much I love the hard rock!

Mrs. Francis Langley of McDonough, GA wrote...

Myself and a friend stayed at your hotel on 6-26 /6-28-07 and was very impressed! My husband and I would like to come back to visit.

Dawn Howell of Cape Corals, FL wrote...

Wanted to let you know what a wonderful time we had on our last stay, for our 5th wedding anniversary in March. The romance package was great and hubby told me that I out did him! He loved it! Your staff is friendly, helpful, and very professional. I'm a member of the player's club, and use your promotions as often as I can. I look forward to them every month! Thanks again for all that you do for your customers!

Linda Hanover-Brewster

Hi! I want to thank-you for the wonderful night stay at your beautiful Hotel! It is in my opinion more than a 5 star rating!!! (and of course my husband & I had a great time playing your slots!!) We will be back in June (my Dad lives there, & frequents your casino quite often!!) We'll soon be moving to Florida, I can't wait!! I just wanted to let you know how beautiful & clean your entire casino is!! Thanks again, so very much! Linda

Ethel Van Houten of Ocala, FL writes...

Just spent 2 great days at Tampa. Always enjoy myself. Usually have at least one room service while there. This time I had dinner on Monday night. Ordered the macaroni and cheese entree. Boy, was that the very BEST EVER mac & cheese that I have ever had! Please see that the chef that made it receives this accolade. Also, would it be possible to receive a copy of the recipe? If so, I would love it. Thanks again for providing a great hotel, wonderful service and food that pleases the palate. Winning a few bucks also keeps me happy.

Pamela Young of Altamonte Springs, FL wrote...

I have to tell you that your hotel is first class. I have stayed there twice this month and I really enjoyed every moment. Whoever is managing the hotel is doing an outstanding job. My rooms were fabulous both times and the service is excellent. Whenever I travel to Tampa, I will stay with your hotel and I have told at least 10 other people about my positive experience. I am recommending that my company have an event there. I cannot say enough about the details. Thanks so much for my birthday weekend get away, I will never forget it.

Mrs. Debra Crumley of Orlando, FL wrote...

I have been to your casino several times and I love it!

Bill Pearson of Eden Prairie, MN wrote to us...

I stayed at your lovely hotel. I would like to know where the bathroom tile is from? It is absolutely stunning. I want to put it in my house. Please let me know the details on this. Thanks, Bill Pearson

Denise Bode of Joliet, IL wrote...

My husband and I recently used the coupons that were sent to us for dinner for 2, 2 nights lodging and spa treatment. The experience was wonderful. The dinner at Floyds was the best we have ever tasted. The rooms are beautifully decorated and extremely comfortable. You can be guaranteed that we will return. Thank you.

Brenda Zimmerman a soldier in Iraq wrote our president...

Hi, My name is ET1 Brenda Zimmerman. I am in the Navy Reserve, and I am currently serving in Kuwait. I received a package from Operation Gratitude, and I wanted to take the opportunity to thank you for your participation in this wonderful effort! It was very nice to receive that package and know that so many people and companies are supporting us while we are away from family and home, especially during the holiday season.
Thank you for your contributions toward Operation Gratititide and thank you for your support!!
Sincerely,
ET1 Brenda Zimmerman

Blane Horton of Tampa said...

I would like tell you that some bussiness dont let there customers know they are thankfull like the recent cards that I have received in the past year. I enjoy coming in and the staff is always on toes with plenty of answers the customer needs. sincerly Blane H.

Barbara VanMatre of Tampa, FL said...

Just want to thank you for a wonderful stay at your Hotel beautiful room and wonderful service from all staff I am a rewards card holder I had not taken advantage of the Hotel stay you folks so gracefully send our stay was beautiful thank you so very much.

Thomas Ehret of White Plains, New York wrote...

I ENJOYED THE CASINO AND WILL BE RETURNING OFTEN

Deborah Chapman of Largo, FL said...

Just a note to say what a great time I allways have when I am there. The staff are all so pleasent and all of your guest services that I have used are superior. I truly enjoy the spa, the prompt room service, and your check-in clerks. Thank you for always making my stay enjoyable. D. Chapman

Paulina Kozak from Poland said...

You're the Best! Kisses from Poland!!

Linda Beattie said...

I visited the SEMINOLE HARD ROCK and had the time of MY LIFE! I LOVE the hotel/casino/entertainment there. It was so wonderful. I loved playing the slots. (I won)!! I also joined the Player's Club as you suggested, THANKS! I'll be back, that's for sure. I was there the day before Thanksgiving and it was cold, so I bought a HARD ROCK JACKET with my "winnings". Nice place. I will be sure to tell ALL of my family and friends about the hospitality and treatment that I received while at your establishment.

Thanks again,

Linda Beattie

John Hey of St. Pete, FL said...

We ate at the Green Room on tues the 28th nov...had chocolate cake for desert...just had to say that was the best piece of chocolate cake I have ever had...one to tell friends about...keep up the good work and we will be back..

Edward Gardiner of Arcadia, FL said...

NICE CASINO, ENJOYED MYSELF THANK YOU!!

Mary Lou Gross of St. Pete Florida wrote...

Hi Hard Rock:
My husband and I ate dinner at Floyds Tuesday, Nov. 28 at 7:15. I had to write you about this wonderful waiter we had. We have now ate at Floyds many times (thanks to your free dinner mail promotions...which we love) and this waiter was absolutely the best we have ever had.

Jessica Perez of Hollywood, FL said...

My name is Jessica Perez, Agent from Reservations Dept. Hollywood I came to visit Tampa on November 7th with 2 other co-workers. I just wanted to let you know how GREAT our stay was from the beginning to the end. The employees were outstanding and each one deserves an MDM moment. We received great customer service, and the attitude was incredible. We really wanted to stay for a longer period of time.

Yanina Machuca of Hollywood, FL said...

My name is Yanina Machuca. I am a reservation agent here in our Hollywood Location. I have been employed with the Hard Rock for almost two years and I love the company in which I work for, but recently just transferred to reservation department. I just recently visited the Tampa location on November 07, 2006 and I was amazed! I was so surprised to see how your employees enjoy their jobs and how welcomed they made me feel during my one day stay there. I felt like for one day I was a queen in my own place and I felt like I was at home very welcomed and to be honest I do not have the right words to say how GREAT I felt during my stay. I was just overwhelmed with the great service and communication the staff provided to me as well as there smiles. After my visit I do plan to go back and enjoy more the casino it is so beautiful and the people is what makes the place, what it is The best hotel stay ever. I will never forget my stay and the people that made it wonderful.

Mike Gautz of Tampa, FL said...

Thank you for finally making the poker room a non smoking area. I can now breathe in there and feel better during and after my visit. Even the dealers appear healthier looking.

Kevin Wood of Wesley Chapel, FL said...

Just wanted to thank you for everything, Tyler met us at the door, set us up with Katie (fantastic waitress) and we had a blast for our anniversary!!

Patrice Wunner of Rockaway, NY said...

We had a wonderful time in October and looking to return soon!

Mike Porath of Trinity, FL said...

I'm Mark Porath, and came to your casino last Sat night for the first time....hit a royal flush in 7-card poker, and had a great time.

Peggie Sherry of Tampa, FL said

I am sure your job is a very stressful one planning event after event with all types of people... some probably very difficult as they are under the stress of planning their events. I have worked conventions for over 30 years and have spent a bit of time in the kitchens and back hallways of hotels and convention centers. Without a doubt working with you and the Seminole Hard Rock staff was the best experience of my life. We are a small organization that relys solely on volunteers to put on camps for women and children with cancer. We are always down to the wire with the events we put on because we rely on people that donate their time and services. As usual we were still setting things up five minutes after we were to open the doors. What made it the night was the fact that your staff just went with the flow. They were there and ready when we needed them. They knew exactly what to do. They made out models and guests feel like royalty. I will talk about the quality of food, the friendliness of the staff and the attention to every detail till I take my last breath.

Oh, have I told you how much I LOVE the Faces of Courage Seminole Hard Rock Pin? You made our Breast Cancer Models feel like rock stars.
This is an event they (and I) will never forget.

Peggie