faq / contact us
For an immediate answer to your question, check out our Frequently Asked Questions. Otherwise, you can reach out to us in the form below.
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CASINO/PLAYER'S CLUB
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Do You offer Craps and/or Roulette?
Good news! We've recently installed a virtual roulettelive action e-table that seats 10 and a Craps/Sic-Bo live action e-table with room for 8 and that means you can rock out to your favorite flavor of entertainment!
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Where are your low limit table games?
This varies. Please ask the Concierge or a member of Table Games upon your arrival to direct you to the current Low Limit Table Games areas.
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What is the lowest limit in tables?
The lowest limit we offer is $5 Blackjack tables.
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How to enter a drawing?
Simply swipe your Seminole Player's Club card once per day at any kiosk or by having you Player's Club card in any machine you play during the entry period. That means you can earn more entries just by having fun! Signing up for a Player's Club card is fast, free and easy. Must be 21 & up.
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What's your casino age limit?
18 & up for Poker, 21 & up for Slots and other Table Games. We do not allow children on the casino floor at any time.
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What games do you offer?
Slots, Blackjack, Pai Gow, Midi Baccarat, Let It Ride Poker, Spanish 21, Casino War, Blackjack Switch, Blackjack Progressive, Virtual Roulette live action e-table and a 50-table Poker room.
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Where can I get my W-2 or Win/Loss Statement?
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GENERAL
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Where can I get my W2G Form?
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What is YOUR dress code?
We require that shoes and a shirt be worn at all times. If visiting our Council Oak Steaks & Seafood restaurant, a sport jacket and fine dining attire is desired and recommended.
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Are children allowed at Seminole Hard Rock?
Children are able to visit our restaurants with a guardian or, if they're a hotel guest, the pool. Children may not be left unattended at any time.
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Do you sell gift cards?
We do sell gift cards in our retail store, good for food and beverage, hotel and merchandise, but not for playing in the casino.
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I want to apply to work here! Where can I do that?
Visit www.gotoworkhappy.com.
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Do you allow pets at your establishment?
Of course we welcome guide dogs in the casino, and your pet is welcome to join you in our AAA Four Diamond hotel! There is a $100 non-refundable fee, but we love your four-legged friends just as much as you do.
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Do you have RV parking?
Because we have maximized our property and are utilizing every corner to make your experience better, we simply do not have the room for RV parking.
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Do you offer shuttle transportation from downtown or Tampa International Airport?
We do not offer shuttle transportation to/from anywhere, unless you've hopped on the bus with one of our bus partners: http://www.seminolehardrocktampa.com/gaming/bus-group-info. You can contact our Concierge, who would be happy to help arrange transportation for you. Call 813.627.ROCK (7625) for more information.
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Do you offer scooters or wheelchairs?
We sure do. Wheelchairs are available on a first come, first served basis and are complimentary. Motorized scooters are a $60 fee, credit card only. We are unable to guarantee day of, so please reserve in advance via Concierge.
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Is parking free?
Yes, it is! We do offer Valet for a small fee, but all of our surface parking lots and garages are free.
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CONTACT US
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For your convenience, use the form to e-mail your questions or request additional information. If you prefer, send a letter or contact us at the number listed below. Seminole Hard Rock Hotel & Casino Tampa 5223 North Orient Rd Tampa, Florida 33610 Reservations 1.866.502.PLAY(7529) |
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