• faq / contact us

faq / contact us

For an immediate answer to your question, check out our Frequently Asked Questions. Otherwise, you can reach out to us in the form below.
Do You offer Craps and/or Roulette?
One of the coolest and most popular additions to our casino floor has been the introduction of our e-Craps and e-Roulette games.  With the wild success of these games, they are now all located in a “pit” around the Center Bar.  Plus, we’ve added a new e-Big Six Wheel. Having all the e-tables right next to each other is, well, virtually awesome! Guest response to these games is overwhelming!
How Do I enter a drawing?
Simply insert your Seminole Player's Club card into any Slot machine which will activate your entries. That means you can earn more entries just by having fun!  Signing up for a Player's Club card is fast, free and easy.  Must be 21 & up.
How can i join the players club?
For your convenience, we have two Player’s Club Centers on property – one across from the Whammy Bar and one located between the Winner’s Way and Lucky Street garage entrances. Our friendly reps will be happy to make you a card and tell you about any promotions for that day. You must be 21 and older to join. For security reasons, we do not have online sign up. 
What's your casino age limit?
18 & up for Poker, 21 & up for Slots and other Table Games. We do not allow children on the casino floor at any time.
What slots do you offer?
As the sixth largest casino in the world, you'll find it all here! A massive variety of over 5,000 of the hottest machines on the planet – from the latest, hottest favorites to the classics you love - even Penny Slots! Plus, there’s a separate non-smoking section located in the Pool-View casino.
All of our machines feature ticket-in / ticket-out for your convenience.
What games do you offer?
We have quite an impressive list for your table game pleasure: Blackjack, Blackjack Switch, Spanish 21, Casino War, Midi Baccarat, Mini Baccarat, Three Card Poker, Asia Poker, Texas Hold 'Em, Pai Gow Poker, Pai Gow Tiles, Let It Ride and Mississippi Stud. For a detailed explanation of these games, please click on the Table Game tab under Gaming.
do you offer live action poker?
Welcome to one of the largest poker rooms in the state of Florida! Our non-smoking poker room features 50 tables of Live Action Poker - from Texas Hold'em to Omaha Hi-Lo to Seven-Card Stud. We regularly feature WPT® Regional Tournaments, promotions and giveaways exclusively for our poker players. For more information and to see our Poker Calendar, please click on the Poker tab under Gaming.
Where can I get my W-2 or Win/Loss Statement?
Player's Club Desk or www.seminolewildcard.com for a win/loss statement only.
Gambling Problem?
If you or someone you know has a gambling problem, please click here for more information on the Self Exclusion Program or call 1-888-ADMIT-IT.
Where can I get my W2G Form?
What is YOUR dress code?
We require that shoes and a shirt be worn at all times. If visiting our Council Oak Steaks & Seafood restaurant, a sport jacket and fine dining attire is desired and recommended.
Are children allowed at Seminole Hard Rock?
Children are able to visit our restaurants with a guardian or, if they're a hotel guest, the pool. Children may not be left unattended at any time.
Do you sell gift cards?
We do sell gift cards in our retail store, good for food and beverage, hotel and merchandise, but not for playing in the casino.
I want to apply to work here! Where can I do that?
Seminole Hard Rock Tampa is proud to have the best team of employees in the gaming industry! We are always looking to grow our family with openings in a variety of positions. Please visit www.gotoworkhappy.com for more information and to apply online. If you don’t have access to a computer, feel free to stop by our Human Resources department for free access to completing your application online. It is recommended that you narrow your selection to the jobs you are really interested in rather than selecting more than one or two positions.
Do you allow pets at your establishment?
Of course we welcome guide dogs in the casino, and your pet is welcome to join you in our AAA Four Diamond hotel! There is a $100 non-refundable fee, but we love your four-legged friends just as much as you do.
Do you have RV parking?
Due to limited outdoor parking, we are unable to accommodate RVs at Seminole Hard Rock Tampa. However, you can stay in your RV at Lazydays RV Campground, just a few minutes away. There you can enjoy paved campsites with full 50-amp hookups, a relaxing pool and hot tub, complimentary Wi-Fi, cable, and morning newspaper, as well as numerous other amenities. Mention that you plan to visit the Seminole Hard Rock casino and you’ll receive a 10% discount for your campsite! Please call Lazydays RV Campground at 800.905.6627 for more information.
Do you offer shuttle transportation from downtown or Tampa International Airport?
We do not offer shuttle transportation to/from anywhere, unless you've hopped on the bus with one of our bus partners. You can contact our Concierge, who would be happy to help arrange transportation for you. Call 813.627.ROCK (7625) for more information.
Do you offer scooters or wheelchairs?
We sure do. Wheelchairs are available on a first come, first served basis and are complimentary. Motorized scooters are a $60 fee, credit card only. We are unable to guarantee day of, so please reserve in advance via Concierge.
Is parking free?
Yes, it is! We do offer Valet for a small fee, but all of our surface parking lots and garages are free.

For your convenience, use the form to e-mail your questions or request additional information.

If you prefer, send a letter or contact us at the number listed below.
Seminole Hard Rock Hotel & Casino Tampa
5223 North Orient Rd
Tampa, Florida 33610
Reservations 1.866.388.4263

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5223 North Orient Rd, Tampa, FL 33610  |  1-866-388-4263

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