Check-in starts at 4pm EST and Check-out is at 11am EST. An additional full day rate will be charged to guests staying past the standard check-out time.
Credit Card Authorization Policy
We will authorize the credit card on file for $100 incidentals plus room and tax total for the entire stay.
Room Type Policy
We try to meet everyone's complete request. However, some room types may not be available. Please speak to the Front Desk upon your arrival.
Cancel and No Show Policy
All reservations, whether complementary or cash paying, must be canceled 24 hours prior to the date of arrival to avoid a 1 night full rate fee. No shows will also be charged a 1 night full rate fee as well. Exceptions may apply during holidays, special events, promotions or conventions.
We welcome dogs of all breeds with a $100 per pet/per stay. The weight limit for all breeds is 50 lbs. Dogs must be on a leash at all times. No aggressive animals allowed.
A refrigerator is upon request for an additional $10 a day. Each room is equipped with a mini-bar which includes a variety of snacks and non-alcoholic/alcoholic beverages at individual costs.
Complimentary Parking Services
Complimentary covered parking is available 24/7 for all guests in each of our parking garages. We also offer complimentary parking in our open air parking lot located off Hillsborough Avenue and Orient Road.
Valet Parking Services
Valet Parking is available 24/7 to all guests for a minimal charge. The fees are as follows:
Players Club Member (Non-Hotel Guest) - $5
Players Club Member (Hotel Guest) - $9
Non-Players Club Member (Non-Hotel Guest) - $6
Non-Players Club Member (Hotel Guest) - $10
Rollaway Bed Policy
Rollaway beds are available for a $25 per day fee. Limit 1 rollaway bed per room.
We accept Visa, MasterCard, American Express, Discover, Diners and JCB. We also accept Cash, traveler's checks and Comp Dollars earned through your Players Club account.
Handicap Accessible Room
We provide accessible rooms with the following features: hearing impaired rooms, handrails in bathrooms and bathtubs, roll-in showers with handrails and removable shower heads.
We are a non-smoking hotel, except for rooms on the 3rd and 4th floors.