As of: May 18, 2020 – 11:30 am (EDT)
Additional updates will be made available on this page.
Seminole Hard Rock Hotel & Casino Tampa will reopen at 7 p.m. Thursday, May 21 under new and stringent "Safe and Sound" program guidelines. The guidelines include multiple new initiatives designed to create a Hard Rock entertainment experience in an environment that helps to keep guests and team members safe. Safe and Sound Program guidelines include:
Restaurant venues including Hard Rock Cafe and Rise Kitchen & Deli will be open with social distancing requirements in place. At opening, 200 of the 800 Seminole Hard Rock guestrooms will be available. The Rock Spa will be open by appointment only. The Seminole Hard Rock Event Center will remain closed until further notice. No events will take place at the pool complex until further notice.
"Hard Rock and Seminole Gaming have made a tremendous commitment to sanitary protocols and a safety-first mentality for both guests and team members," said Jim Allen, CEO of Seminole Gaming and Chairman of Hard Rock International. "We are making sure our resorts are safe and sound so our guests and team members have peace of mind when they return."
Seminole Hard Rock Tampa is the first of six Seminole Gaming casinos to reopen in Florida. Opening dates for Seminole Gaming's other Florida casinos have not been confirmed.
What if my slot machine cash out voucher expired while the casino was temporarily closed?
Any slot machine cash out voucher that expired between March 20, 2020 and May 22, 2020 will be extended for an additional 90 days from the date of opening.
What happened to my Seminole Wild Card Tier Points?
Your Seminole Wild Card Tier Points did not expire or change during our temporary closure. Your Seminole Wild Card tier status will be the same as it was prior to the temporary closing.
Did my remaining Comp Dollars expire?
As of March 21, 2020, we stopped expiring any unused Comp Dollar balance. Comp Dollar 60 day expiration will commence starting July 31, 2020.
What happened to my unused Free Play Rewards (Bounce Back)?
Any unredeemed Free Play Rewards (Bounce Back) earned between March 1 and March 20, 2020 will be extended through July 31, 2020. Log into SeminoleWildCard.com to view your balance. An email will be sent to notify you when these previously expired Free Play Rewards have been reinstated.
What happens to the gift giveaways that were planned?
Planned gift giveaways will be rescheduled based on the continued availability of each specific gift. Qualified guests will be notified of the new dates and times.
What happens to the entries I had for upcoming promotions?
Any entries earned for upcoming promotions will be transferred to new promotions, and guests will be notified of their entry balances. No entries will be lost.
I purchased concert tickets. How do I find out the status of concerts and shows?
Tickets for all canceled shows will be refunded at point of purchase. If the tickets were purchased online, this will be done automatically by Ticketmaster. If the tickets were purchased at the Box Office on property, you can receive your refund by calling 813-627-6649. If tickets were purchased with cash at the Box Office on property, you would receive a cash refund upon return of the tickets upon the reopening of the Box Office on property.
For events that have been postponed, the original tickets will automatically be valid for the new date. If you cannot attend the new date, the same refund process for canceled shows noted above should be followed. Ticketmaster will not automatically process a refund for a postponed show. You must contact Ticketmaster directly. For tickets purchased on property, you will need to wait until the Box Office reopens and provide your ticket to receive your refund.
Gaming facilities operated by the Seminole Tribe of Florida have taken enhanced health and safety measures to protect our customers and team members. You must follow all posted instructions while visiting one of our gaming facilities. By entering this gaming facility, or any of its associated amenities, you acknowledge your understanding that there is an inherent risk of exposure to COVID-19 in any public place where other people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.
By visiting a gaming facility operated by the Seminole Tribe of Florida, or any of its associated amenities, you voluntarily assume all risks related to exposure to COVID-19.