Contact

• Box Office: (813) 627-7624
• Venue General Info: (800) 745-3000 or
• Note: The Box Office does not sell tickets via telephone. Please visit www.ticketmaster.com or the Rock Shop to purchase tickets.

Will Call

• Location: Hard Rock Event Center Pre-Function on Level 1
• Event Day Hours: 3PM through 1/2 Hour after event start time.
• Note: Customers must have actual credit card, Ticketmaster account number, and a matching photo ID to the name on their order in order to pick up tickets at Will Call.

The following are not allowed in the facility:

• Weapons (firearm, pocket knives, toy weapons, pepper spray, fireworks)
• Drugs or drug paraphernalia, illegal substance or E-Cigs
• Backpacks, camelbacks, bota bags, large purses/bags (anything over 10"x10"), stuffed animals or dolls (including plush backpacks)
• Massagers, laser pointers, LED gloves, LED microlights, glow sticks, pacifiers 
• Masks, large chains or spiked jewelry 
• Glass, cans, cups, coolers or flasks
• Pets
• Stickers or fliers
• Balloons, balls, inflatable balls or frisbees
• Tents, large umbrellas, chairs, blankets
• Professional recording equipment (photo, video or audio)
• Video cameras, gopros or selfie sticks
• Drones
• Open packs of cigarettes, unsealed tampons, eye drops, open lip gloss or chapsticks, candy bracelets
• Please refrain from taunting, booing, heckling and the use of profanity in any manner. 

Note: Grills and/or fireworks may NOT be brought into the parking lots.

For the safety of all guests, concert-goers may be subject to search.

Acceptable Items

• Small bags & purses (maximum 10"x10")
• Non-professional flash/still cameras
• Cell Phones
• Hats
• Lighters
• Sealed/wrapped tampons
• Earplugs
• Sealed chapstick and lip gloss
• Sunglasses

Smoking Policy

Smoking is NOT permitted in the Hard Rock Event Center.

A designated smoking area is provided outside the venue.

Children

Age limit varies per event.

Everyone, regardless of age, must have a ticket to enter.

Cancelled Shows

Tickets for all canceled shows will be refunded at point of purchase. If the tickets were purchased online through Ticketmaster, this will be done automatically by Ticketmaster and no action is required. If the tickets were purchased at the Hard Rock Event Center Box Office, you can receive your refund by visiting the Box Office or Rock Shop during normal business hours. You must have your ticket and original credit card used to purchase your ticket when requesting a refund.

Postponed Shows

For events that have been postponed, the original tickets will automatically be valid for the new date. Once announced, if you cannot attend the new date, the ticket purchaser has 30 days to request a refund. The sale will be considered final 30 days after the announcement. The same refund process for canceled shows noted above should be followed within the refund window. Ticketmaster will not automatically process a refund for a postponed show. You must contact Ticketmaster directly within the 30 day window after announcement.

Please note: Questions regarding tickets purchased anywhere other than Ticketmaster, the Box Office or Rock Shop should be directed to the company/marketplace where you purchased the tickets. Seminole Hard Rock Tampa is not responsible for tickets purchased through unauthorized resellers.