Frequently Asked Questions

Welcome to the Q&A session.

Check out our Frequently Asked Questions. If you don't see an answer to your question here, then shout, shout, let it all out on the form in the Contact Us page.

 

Casino

  • How do I sign up for a Seminole Wild Card?
    Joining is fast, free and easy. Stop by the Player's Club with a valid photo ID to sign up. Must be 21 or older. Rack up your Seminole Wild Card rewards, earn Comp Dollars and qualify for promotions.

    Go to SeminoleWildCard.com to sign up and get the most out of Seminole Wild Card.
  • How do I get a line of credit?
    You may contact your Casino Host for assistance in opening up a line of credit or apply online.
  • Does the casino offer sports betting?
    No. Sports betting is not currently available in Florida.
  • Do you offer craps and/or roulette?
    One of the coolest and most popular gaming machines on the casino floor has been our e-craps and e-roulette games. These games can be found near the Center Bar, in the Casino Expansion area and in the smoke-free Mezzanine Level Casino. Guests' responses to these games are overwhelming!
  • How do I enter a drawing?
    Simply insert your Seminole Wild Card into any slot machine to activate your entries. That means you can earn more entries just by having fun! Signing up for a Seminole Wild Card is fast, easy and free. Just visit the Player's Club with valid ID or sign up online at SeminoleWildCard.com. Must be 21 or older.
  • What are the age restrictions at the casino?
    You must be 21 or older to play Slots and Table Games and to receive Seminole Wild Card benefits. You must be 18 or older to play live Poker. We do not allow children on the casino floor at any time.
  • What slots do you offer?
    As one of the most successful and largest casinos in the world, you'll find it all here! A massive variety of nearly 5,000 slot machines on the planet – from the latest, hottest favorites to the classics you love! Take a stroll to the smoke-free Mezzanine Casino on level 2, featuring over 500 slots for an ultimate VIP experience. All of our slots feature ticket-in/ticket-out for your convenience.
  • What table games do you offer?
    We have quite an impressive list of table games that are sure to thrill: blackjack, blazing 777's blackjack progressive, double exposure blackjack, one-card blackjack, casino war, three-card poker, criss cross poker, double draw poker, four-card poker, I luv suits poker, let it ride, midi & mini baccarat, Mississippi Stud, Asia poker, pai gow poker, pai gow tiles, Spanish 21 and Ultimate Texas Hold''em. For a detailed explanation of these games, visit our Table Games page.
  • Do you offer live poker?
    Always smoke-free, our luxurious poker room features 46 tables of live-action Poker -- from Texas Hold'em to Omaha Hi-Lo to seven-card stud. This room also offers a snack bar, sports bar, 42 television screens and Wi-Fi throughout. We regularly feature tournaments, promotions and giveaways exclusively for our poker players. The Poker Room is located on the ground floor of Draper Place Garage. More information can be found on our poker page.
  • How can I get a copy of my Win/Loss Statement?
    Guests can obtain their Win/Loss Statements by one of the following ways:
    1. Visit any Player’s Club with a valid ID.
    2. Log in to your Seminole Wild Card account.
    3. Call Customer Care at 1-888-901-3255 and speak to an available agent.
  • How can I get a listing of taxable winnings (W2G, 1042S or 1099)?
    Guests can obtain a copy of the listing by calling Customer Care at 1-888-901-3255. A representative will be happy to assist you.

Hotel

  • What time is check-in/check-out?
    Check-in starts at 4pm EST and Check-out is at 11am EST. An additional full day rate will be charged to guests staying past the standard check-out time.
  • Can I request a certain room type?
    Requested room types may not be available during certain visits. We will do our best to try and accommodate everyone's request. Please speak to the Front Desk upon your arrival.
  • What is the room cancellation and no-show policy?
    All paid reservations are subject to a 24-hour cancellation policy, unless otherwise noted and will result in forfeiture of the first night's room and tax. Complimentary reservations will be cancelled by 9:00 p.m. on the day of check-in and are subject to a $50.00 "no-show" fee.
  • What types of payments are accepted?
    We accept Visa, MasterCard, American Express, Discover, Diners and JCB. We also accept Cash, traveler's checks and Comp Dollars earned through your Seminole Wild Card account.
  • Do you allow pets?

    Yes, we are a pet-friendly hotel. A non-refundable fee of $100 per stay/per pet will be assessed at the time of check-in. Dogs must be on a leash and supervised at all times while in public areas. Pets must be 50 pounds or less. No aggressive animals allowed.

    Guests can also participate in Hard Rock's pet-friendly program, Unleashed. For more information visit Unleashed.  

  • Do you offer Wi-Fi?
    Yes, we offer complimentary Wi-Fi for all hotel guests. Our network is Seminole Guest.
  • Do you have handicap-accessible rooms?
    Yes, we have accessible rooms with the following features: hearing-impaired room and physically impaired rooms. Please request if necessary at the time of booking to ensure room is available on your arrival date.
  • Do you allow smoking in hotel rooms?
    Our hotel offers both smoking optional and non-smoking floors. We will always do our best to accommodate our guest's smoking preferences,. However, these requests are not guaranteed and based on availability at the time of check-in. A non-refundable $200 cleaning fee will be assessed to any guests smoking in non-smoking rooms.

Spa & Pools

  • What are the hours for Rock Spa® & Salon?
    Rock Spa® & Salon is open daily for nail, salon and barbershop services from 10 a.m. to 8 p.m. Spa services are available daily from 8 a.m. to 8 p.m.

    Visit Rock Spa® & Salon on the second floor of the East Hotel Tower near the pool deck. To reserve a service or treatment, please call (813) 627-7650.

  • Do I have to be a hotel guest to use Rock Spa® & Salon?
    No. Rock Spa® & Salon is available to both hotel and non-hotel guests at Seminole Hard Rock Hotel & Casino Tampa. Casino guests who are not registered as hotel guests are welcome to book appointments based upon availability. To reserve a service or treatment, please call (813) 627-7650.
  • What is the cancellation policy for Rock Spa® & Salon?
    Because spa and salon services are scheduled specifically for you, we ask that you provide 12 hours advanced notice should you need to change or cancel your appointment. Late cancellations or no-shows will be charged at full treatment price. A late arrival will reduce your scheduled treatment time so that we may accommodate our previously scheduled guests.
  • Do you have a fitness center?
    Yes. Rock Spa® & Salon offers a complete workout facility which is available to our hotel guests. Appropriate gym attire, including athletic, closed-toe, rubber soled shoes and shirts are required.
  • Do you have to be a hotel guest to use the pools?
    The pool deck is available to registered hotel guests. The presence of a parent or legal guardian for children under 18 years of age is required. Non-hotel guests can purchase a Pool Day Pass online or by calling (813) 627-8141. 

Parking

  • Is parking free?
    Self-parking is free at Orient Road Garage, Draper Place Garage, Lucky Street Garage and surface parking lot for all guests.
  • What if I just want to drop someone off?
    Drop off location is at the north casino/valet entrance of the Porte-cochère off of Orient Road.
  • Do you offer valet parking?
    We do offer valet parking for a $20 fee for short term (12 hours). For long term valet parking (over 12 hours), the fee is $25 per day. And, for oversized vehicle the fee is $30. Cash/credit card only, excludes Comp Dollars. Valet is located at the new Porte-cochère.
  • Where can my Uber/Lyft/taxi driver drop me off?
    Uber/Lyft/taxi drop-off and pick-up location is at the north casino/valet entrance of the Porte-cochère off of Orient Road.

Other

  • Are children allowed at Seminole Hard Rock Hotel & Casino Tampa?
    Children are able to visit our restaurants or, if they're a hotel guest, they also must be with a parent or guardian. Children may not be left unattended at any time.
  • What is your dress code?

    We require that shoes and a shirt be worn at all times. If visiting our Council Oak Steaks & Seafood restaurant, a sport jacket and fine dining attire is desired and recommended. No hoodies, masks, or articles of clothing which may include sunglasses that may conceal a person's identity. No sleeveless undershirts or T-shirts, revealing clothing or excessive showing of undergarments, or any articles of clothing or hats with derogatory or offensive slogans or photos. Footwear is mandatory. Security management reserves the right to exercise discretion and refuse entry to anyone who does not comply.

  • Do you offer wheelchairs?
    Yes. We offer complimentary wheelchairs based on availability. Stop by the hotel Front Desk or Concierge to check if a wheelchair is available.
  • I want to apply to work here! Where can I do that?
    Seminole Hard Rock Hotel & Casino Tampa is proud to have the best team of employees in the gaming industry! We are always looking to grow our family with openings in a variety of positions. Please visit GoToWorkHappy.com for more information and to apply online. If you don’t have access to a computer, feel free to stop by our Human Resources department for free access to completing your application online. It is recommended that you narrow your selection to the jobs you are really interested in rather than selecting more than one or two positions.
  • Do you offer shuttle transportation from Downtown Tampa or Tampa International Airport?
    We do not offer shuttle transportation but you can contact our Concierge who would be happy to assist in arranging transportation for you. Call 813.627.ROCK (7625) for more information.