Frequently Asked Questions
Pool Area Closed
Preparations are underway for construction of an iconic hotel tower and resort. Resort management is committed to minimizing any disruption during this period. While the services and amenities of the existing resort will remain open and largely unaffected by the expansion, the pool is unavailable at this time and some increase in noise levels may be present. We thank you for staying and playing at the Seminole Hard Rock Hotel & Casino Tampa and hope you enjoy your time!
Check-In and Check-Out
Check-in starts at 4pm EST and Check-out is at 11am EST. An additional full day rate will be charged to guests staying past the standard check-out time.
Room Type Policy
We try to meet everyone's complete request. However, some room types may not be available. Please speak to the Front Desk upon your arrival.
Cancel and No Show Policy
All reservations, whether complementary or cash paying, must be canceled 24 hours prior to the date of arrival to avoid a 1 night full rate fee. No shows will also be charged a 1 night full rate fee as well. Exceptions may apply during holidays, special events, promotions or conventions.
We welcome dogs of all breeds with a $100 per pet/per stay. The weight limit for all breeds is up to 50 lbs. Dogs must be on a leash at all times. No aggressive animals allowed.
Rollaway Bed Policy
Rollaway beds are available for a $25 per day fee. Limit 1 rollaway bed per room.
We accept Visa, MasterCard, American Express, Discover, Diners and JCB. We also accept Cash, traveler's checks and Comp Dollars earned through your Seminole Wild Card account.
Handicap Accessible Room
We provide accessible rooms with the following features: hearing impaired rooms, handrails in bathrooms and bathtubs, roll-in showers with handrails and removable shower heads.
We are a smoke free hotel, except for rooms on the 3rd and 4th floors.
How do I sign up for a Seminole Wild Card?
Signing up for a Seminole Wild Card is fast, free and easy. For your convenience, we have Player’s Club Centers on property – one across from VIP Slots, one located next to the north casino entrance near Hard Rock Cafe, and one inside the Smoke Free Casino Expansion. Our friendly reps will be happy to make you a card and tell you about any promotions for that day. You must be 21 and older to join. For security reasons, we do not have online sign up.
If you are a current account holder, go to www.SeminoleWildCard.com to create your online account and get the most out of Seminole Wild Card.
How do I get a line of credit?
You may contact your Casino Host for assistance in opening up a line of credit or apply online now.
Does the casino offer sports betting?
No. Sports betting is not currently available in Florida.
Do you offer Craps and/or Roulette?
One of the coolest and most popular additions to our casino floor has been the introduction of our e-Craps and e-Roulette games. With the wild success of these games, they are now all located in a “pit” around the Center Bar. Plus, we’ve added an e-Big Six Wheel. Having all the e-tables right next to each other is, well, virtually awesome! Guest response to these games is overwhelming!.
How do I enter a drawing?
Simply insert your Seminole Wild Card into any slot machine which will activate your entries. That means you can earn more entries just by having fun! Signing up for a card is fast, free and easy. Must be 21 & up.
What's your casino age limit?
18 & up for Poker, 21 & up for Slots and other Table Games. We do not allow children on the casino floor at any time.
What slots do you offer?
As one of the most successful and largest casinos in the world, you'll find it all here! A massive variety of over 4,000 of the hottest machines on the planet – from the latest, hottest favorites to the classics you love! Take a stroll to the new, ultra lavish Mezzanine Level Casino featuring over 500 slots for an ultimate VIP experience. Non-smoking guests can also enjoy a smoke free environment in the Smoke Free Casino Expansion with over 800 exciting slot machines. All of our machines feature ticket-in/ticket-out for your convenience.
What table games do you offer?
We have quite an impressive list for your table game pleasure: Blackjack, Blackjack Switch, Double Exposure Blackjack, One Card Blackjack, 3 Card Draw Poker, Casino War, Crazy 4 Poker, Criss Cross Poker, Double Draw Poker, Let It Ride, Midi & Mini Baccarat, Mississippi Stud, Three Card Poker, Asia Poker, Pai Gow Poker, Pai Gow Tiles, Spanish 21, Texas Hold'em and Ultimate Texas Hold''em. For a detailed explanation of these games, please click on the Table Game tab under Gaming..
Do you offer live action poker?
Welcome to one of the largest poker rooms in the state of Florida! Always smoke free, our new state-of-the-art poker room features 46 tables of Live Action Poker - from Texas Hold'em to Omaha Hi-Lo to Seven-Card Stud. This luxurious room also offers a Snack Bar, Sports Bar, 42 television screens and Wi-Fi throughout. We regularly feature tournaments, promotions and giveaways exclusively for our poker players. Get more poker information and see our Poker Calendar. † The Poker Room is located on the ground floor of Draper Place Garage.
How can I get a copy of my win/loss statement?
Guests can obtain their win/loss statements by one of the following ways:
- Visit the Seminole Wild Card Player’s Club with valid ID.
- Log In to your Seminole Wild Card account (must have valid PIN and email on file)
- Call Customer Care at 1-888-901-3255 and speak to an available agent.
How can I get a listing of taxable winnings (W2G, 1042S, or 1099)?
Guests can obtain a copy of the listing by calling Customer Care at
1-888-901-3255 and speak to an available agent.
What are the spa hours?
Rock Spa® & Salon is open daily 8 a.m. to 10 p.m. Visit our new location on the second floor of the hotel. To reserve a service or treatment, please call 813-627-7650.
Do I have to be a hotel guest to use Rock Spa services?
No, Rock Spa® & Salon is available to both hotel and non-hotel guests at Seminole Hard Rock Tampa. Customers who are not registered as hotel guests are welcome to book experience appointments based upon availability.
What is the Spa cancellation policy?
If for any reason you need to cancel or reschedule your appointment, you must do so within 12 hours prior to your service. There is a 100% charge for cancellations less than 12 hours prior to your scheduled appointment. If you need to reschedule your appointment within 4 hours of your service, there will be a 30% rescheduling fee. If you arrive late for your appointment, your treatment experience time will be shortened accordingly; and you will be responsible for payment in full. If you arrive more than five minutes late without prior notification, your appointment will be considered a same-day cancellation and the appropriate fee applied to your credit card.
Do you have a Fitness Center?
Preparations are underway for construction of an iconic hotel tower and resort. While the services and amenities of the existing resort will remain open and largely unaffected by the expansion, the Fitness Center is closed at this time.
Purchase a gift card by visiting participating Hard Rock retail outlets.
Gift Cards are good for slot play, dining, hotel accommodations, entertainment and spa. Seminole Gaming Gift Cards cannot be used to purchase casino chips.
Click here for more information and a complete list of outlets that accept gift cards.
Is parking free?
Self-parking is free in all garages (Orient Road Garage, Lucky Street Garage, Winner's Way Garage, Draper Place Garage) and surface parking lot for all guests.
What if I just want to drop someone off?
Drop off location is at the North Casino Entrance off Orient Road.
Do you offer Valet Parking?
We do offer valet parking on the first floor of Lucky Street Garage for a $20 fee for short term (12 hours). For long term valet parking (over 12 hours), the fee is $25 per day. And, for oversized vehicle the fee is $30. Cash/Credit Card only, excludes Comp Dollars.
Where can my Uber/Lyft driver drop me off?
Uber/Lyft drop off and pick up location is at the North Entrance of Orient Road.
Do you have RV parking?
Due to limited outdoor parking, we are unable to accommodate RVs at Seminole Hard Rock Tampa. However, you can stay in your RV at Lazydays RV Campground, just a few minutes away. There you can enjoy paved campsites with full 50-amp hookups, a relaxing pool and hot tub, complimentary Wi-Fi, cable, and morning newspaper, as well as numerous other amenities. Mention that you plan to visit the Seminole Hard Rock casino and you’ll receive a 10% discount for your campsite! Please call Lazydays RV Campground at 800.905.6627 for more information.
What is your dress code?
We require that shoes and a shirt be worn at all times. If visiting our Council Oak Steaks & Seafood restaurant, a sport jacket and fine dining attire is desired and recommended.
Are children allowed at Seminole Hard Rock?
Children are able to visit our restaurants or, if they're a hotel guest they also must be with a guardian. Children may not be left unattended at any time.
I want to apply to work here! Where can I do that?
Seminole Hard Rock Tampa is proud to have the best team of employees in the gaming industry! We are always looking to grow our family with openings in a variety of positions. Please visit www.gotoworkhappy.com for more information and to apply online. If you don’t have access to a computer, feel free to stop by our Human Resources department for free access to completing your application online. It is recommended that you narrow your selection to the jobs you are really interested in rather than selecting more than one or two positions.
Do you offer shuttle transportation from downtown or Tampa International Airport?
We do not offer shuttle transportation but you can contact our Concierge who would be happy to assist in arranging transportation for you. Call 813.627.ROCK (7625) for more information.
Do you offer wheelchairs?
We sure do. Wheelchairs are available on a first come, first served basis and are complimentary. Stop by Concierge or Front Desk in the Hotel Lobby to check if a wheelchair is available.