Frequently Asked Questions
Check-In and Check-Out
Check-in starts at 4pm EST and Check-out is at 11am EST. An additional full day rate will be charged to guests staying past the standard check-out time.
Room Type Policy
We try to meet everyone's complete request. However, some room types may not be available. Please speak to the Front Desk upon your arrival.
Cancel and No Show Policy
All reservations, whether complementary or cash paying, must be canceled 24 hours prior to the date of arrival to avoid a 1 night full rate fee. No shows will also be charged a 1 night full rate fee as well. Exceptions may apply during holidays, special events, promotions or conventions.
We welcome dogs of all breeds with a $100 per pet/per stay. The weight limit for all breeds is 50 lbs. Dogs must be on a leash at all times. No aggressive animals allowed.
A refrigerator is upon request for an additional $10 a day. Each room is equipped with a mini-bar which includes a variety of snacks and non-alcoholic/alcoholic beverages at individual costs.
Rollaway Bed Policy
Rollaway beds are available for a $25 per day fee. Limit 1 rollaway bed per room.
We accept Visa, MasterCard, American Express, Discover, Diners and JCB. We also accept Cash, traveler's checks and Comp Dollars earned through your Players Club account.
Handicap Accessible Room
We provide accessible rooms with the following features: hearing impaired rooms, handrails in bathrooms and bathtubs, roll-in showers with handrails and removable shower heads.
Smoking PolicyWe are a non-smoking hotel, except for rooms on the 3rd and 4th floors.
How do I sign up for a Wild Card?
Signing up for a Wild Card is easy. For your convenience, we have two Player’s Club Centers on property – one across from the Whammy Bar and one located between the Winner’s Way and Lucky Street garage entrances. Our friendly reps will be happy to make you a card and tell you about any promotions for that day. You must be 21 and older to join. For security reasons, we do not have online sign up.
How do I get a line of credit?
You may contact your host for assistance in opening up a line of credit or apply online now.
Does the casino offer sports betting?
No. Sports betting is not currently available in Florida.
Do you offer Craps and/or Roulette?One of the coolest and most popular additions to our casino floor has been the introduction of our e-Craps and e-Roulette games. With the wild success of these games, they are now all located in a “pit” around the Center Bar. Plus, we’ve added a new e-Big Six Wheel. Having all the e-tables right next to each other is, well, virtually awesome! Guest response to these games is overwhelming!
How do I enter a drawing?
Simply insert your Seminole Wild Card into any slot machine which will activate your entries. That means you can earn more entries just by having fun! Signing up for a card is fast, free and easy. Must be 21 & up.
What's your casino age limit?18 & up for Poker, 21 & up for Slots and other Table Games. We do not allow children on the casino floor at any time.
What slots do you offer?As the sixth largest casino in the world, you'll find it all here! A massive variety of over 5,000 of the hottest machines on the planet – from the latest, hottest favorites to the classics you love! Plus, there’s a separate non-smoking section located in the Pool-View casino. All of our machines feature ticket-in / ticket-out for your convenience.
What games do you offer?We have quite an impressive list for your table game pleasure: Blackjack, Blackjack Switch, Spanish 21, Casino War, Midi Baccarat, Mini Baccarat, Three Card Poker, Asia Poker, Texas Hold 'Em, Pai Gow Poker, Pai Gow Tiles, Let It Ride and Mississippi Stud. For a detailed explanation of these games, please click on the Table Game tab under Gaming.
Do you offer live action poker?Welcome to one of the largest poker rooms in the state of Florida! Our non-smoking poker room features 50 tables of Live Action Poker - from Texas Hold'em to Omaha Hi-Lo to Seven-Card Stud. We regularly feature WPT® Regional Tournaments, promotions and giveaways exclusively for our poker players. Get more poker information and see our Poker Calendar.
How can I get a copy of my win/loss statement?
Guests can obtain their win/loss statements by one of the following ways:
1. Visit the Wild Card Player’s Club with valid ID.
2. Log In to your Wild Card account (must have valid PIN and email on file)
3. Call Customer Care at 1-888-901-3255.
Do I have to be a hotel guest to use Rock Spa services?
No. Rock Spa is available to both hotel and non-hotel guests at Hard Rock Tampa. Customers who are not registered as hotel guests are welcome to book experience appointments based upon availability.
What is the Spa cancellation policy?
If for any reason you need to cancel or reschedule your appointment, you must do so within 12 hours prior to your service. There is a 100% charge for cancellations less than 12 hours prior to your scheduled appointment. If you need to reschedule your appointment within 4 hours of your service, there will be a 30% rescheduling fee. If you arrive late for your appointment, your treatment experience time will be shortened accordingly; and you will be responsible for payment in full. If you arrive more than five minutes late without prior notification, your appointment will be considered a same-day cancellation and the appropriate fee applied to your credit card.
Does the hotel have a workout facility?
Yes, Rock Spa offers a complete workout facility which is available to our registered hotel guests for no extra fee. Appropriate gym attire, including athletic, closed-toe, rubber soled shoes and shirts are required.
Do I have to be a hotel guest to use the pool?
The Pool and Gardens area is available to registered guests of the hotel. The presence of a parent or legal guardian for children under 18 years of age is required.
What is your dress code?
We require that shoes and a shirt be worn at all times. If visiting our Council Oak Steaks & Seafood restaurant, a sport jacket and fine dining attire is desired and recommended.
Are children allowed at Seminole Hard Rock?
Children are able to visit our restaurants with a guardian or, if they're a hotel guest, the pool. Children may not be left unattended at any time.
Do you sell gift cards?
We do sell gift cards in our retail store, good for food and beverage, hotel and merchandise, but not for playing in the casino.
I want to apply to work here! Where can I do that?
Seminole Hard Rock Tampa is proud to have the best team of employees in the gaming industry! We are always looking to grow our family with openings in a variety of positions. Please visit www.gotoworkhappy.com for more information and to apply online. If you don’t have access to a computer, feel free to stop by our Human Resources department for free access to completing your application online. It is recommended that you narrow your selection to the jobs you are really interested in rather than selecting more than one or two positions.
Do you have RV parking?
Due to limited outdoor parking, we are unable to accommodate RVs at Seminole Hard Rock Tampa. However, you can stay in your RV at Lazydays RV Campground, just a few minutes away. There you can enjoy paved campsites with full 50-amp hookups, a relaxing pool and hot tub, complimentary Wi-Fi, cable, and morning newspaper, as well as numerous other amenities. Mention that you plan to visit the Seminole Hard Rock casino and you’ll receive a 10% discount for your campsite! Please call Lazydays RV Campground at 800.905.6627 for more information.
Do you offer shuttle transportation from downtown or Tampa International Airport?
We do not offer shuttle transportation to/from anywhere, unless you've hopped on the bus with one of our bus partners. You can contact our Concierge, who would be happy to help arrange transportation for you. Call 813.627.ROCK (7625) for more information.
Do you offer scooters or wheelchairs?
We sure do. Wheelchairs are available on a first come, first served basis and are complimentary. Motorized scooters are a $60 fee, credit card only. We are unable to guarantee day of, so please reserve in advance via Concierge. Call 813.627.ROCK (7625) for more information.
Is parking free?
Yes, it is! We do offer Valet for a fee, but all of our surface parking lots and garages are free.